Frequently asked questions

Benadep is a connected workspace for the nail industry. It brings AI-powered content creation, BenaPro 360 CX for bringing clients back to the salon, live workshops, self-paced Academy courses, and an industry blog together in one ecosystem for nail salons, nail professionals, brands, and suppliers.

Nail salons, independent nail professionals, and brands or suppliers. Salons use it to run daily operations and marketing, professionals use it for portfolio content and personal branding, and brands use it for product content and buyer education.

Yes. Create a free account to access the workspace. The AI tools require you to be signed in before you can generate content.

It's one ecosystem with several parts: AI Marketing, BenaPro 360 CX, Workshops, Academy, and the Blog. You can use only the parts you need.

The Benadep website is available in English and Vietnamese. The workspace is also available in English and Vietnamese, except the chat assistants and the support chat, which are in English for now. The AI tools can produce content in the language you request within your input.

It makes your salon's marketing content: nail art and product photos, short videos, a week of posts from one brief, posting or scheduling to Facebook, Instagram, YouTube and TikTok, and drafted replies to Google reviews.

Five steps: choose a tool, add your information or reference images, generate a draft, review and customize it to your brand, then save or export.

Create Image and Create Video in Media Studio, New Post and Content Factory for social posts, and Google Reviews. The workspace sidebar always shows the current list.

Yes. Create Image and Create Video accept your own photos as references alongside text, so the output reflects your own work.

Treat it as an editable first draft. Always verify product claims, prices and promotions, dates and availability, service details, and visual accuracy before publishing.

A client care and loyalty system for nail salons. It connects AI Receptionist, a business dashboard, client insights and care, and a branded client app with points and rewards, so you see what needs attention and clients have more reasons to return.

Yes. A salon sees the profiles and activity of its own clients only. A client can link several salons, and each salon sees just its own history with them.

Not necessarily. Compatibility depends on your POS and the workflows you want to connect. Share your current setup when you request a demo, and the team will confirm the supported options.

Yes. AI Receptionist answers 24/7, checks service and staff availability, confirms the appointment with the client, and adds it to the assigned technician's schedule.

No. The client journey opens through a QR code, so clients can try it without downloading an app first.

Start on the Free plan: 10 photos, 3 videos, 30 AI runs, 30 receptionist minutes, 60 SMS, a CRM for up to 200 clients and a basic loyalty app. To see it run for your salon, request a demo.

Live online and in-person sessions led by experienced instructors, covering nail techniques, salon operations, AI and content creation, marketing, press-on and e-commerce, and supplier growth.

Title, learning outcomes, instructor, date and time, time zone, format (online or in-person), language, skill level, duration, price, required materials, and registration status.

Select a workshop, review the details, register and pay where applicable, receive your access information, then join and apply the learning.

Workshops are live, instructor-led sessions on a schedule. Academy courses are self-paced, structured online lessons you can start and continue anytime.

Plans are shown on the Pricing page, which loads current prices, limits, and available plans directly from billing so they're always accurate.

Yes. Every service has a Free plan, no credit card required. AI Marketing's Free plan is a short trial with photos, videos and AI runs included; the pricing page shows its current length and allowance. Sign in to start it.

Generation pauses until the next monthly reset unless you buy add-on credits or upgrade. Your monthly quota is always used before add-on credits.

Yes. Upgrades are quoted before you confirm, and downgrades or cancellations take effect at the end of your current period. Nothing is deleted.